Terms of service

These terms are between Pawteli and the business that opens an account. By creating an account you agree to them. If you are agreeing on behalf of a business, you are confirming you are allowed to.

Software for running a pet boarding and daycare business: bookings, a lodging board, pet and owner records, vaccine tracking, photos, and a page for your customers. We host it and keep it running. We do not provide veterinary, legal or insurance advice, and the software does not replace your own judgment about which animals you accept.

$149 per month per facility, flat, including every feature. Billing is monthly and you can stop at any time; we do not refund part-months. If we ever change the price we will give at least 30 days' notice by email, and you can leave before it takes effect.

This is important, so it gets its own section. Pawteli is not a payment processor, a money transmitter or a merchant of record. We never receive, hold or move your customers' payments. You keep your own card processor and your relationship with them is yours. The software records what a stay costs and what you tell it you collected; those are bookkeeping notes, not transactions, and reconciling them with your actual takings is your responsibility.

Everything you and your customers put into Pawteli belongs to you. We hold it to run the service and for no other purpose. We do not sell it, rent it, or use it to train models. You can export all of it as a CSV from the settings page at any time, without asking and without a fee. See the privacy notice for what is stored and who else processes it.

• Keep your staff account details to yourself, and remove staff who leave.
• Only put in information you are entitled to hold, and tell your customers what you collect. You are the one with the relationship with them.
• Do not use the service to break the law, harass anyone, or try to reach another facility's data.
• Do not attempt to overwhelm, probe or reverse engineer the service.

Pawteli can read dates off an uploaded certificate to save your staff typing. It is an aid, not an authority. A person on your team confirms every record before it is saved, and the accuracy of your vaccine records is your responsibility, as is deciding which animals you accept. The check that blocks a lapsed vaccine at check-in can be overridden by your own staff by design. We are not liable for decisions made about which animals to admit.

We work to keep the service available and will not take it down on purpose without notice, but we do not offer a guaranteed uptime figure and you should not treat it as infallible. Support is by email at hello@pawteli.com.

You can close your account whenever you like. Export your data first, because closing removes it. We may suspend an account that is not paying or that is being used in a way that breaks these terms, and except in serious cases we will contact you first and give you a chance to export.

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability in any twelve-month period is limited to what you paid us in that period. None of this limits liability that cannot legally be limited.

Pawteli is not affiliated with, endorsed by, or connected to Gingr, PetExec, Revelation Pets, Togetherwork or any other product mentioned. Their names are their own trademarks, used only to describe and compare what they make. Claims about them on our comparison pages are dated and linked to a public source, and we will correct anything shown to be wrong.

If these terms change materially we will email account holders and update the date above. Continuing to use the service after that means you accept the change.

hello@pawteli.com